Frequently Asked QuestionsBefore contacting us, please browse our FAQ.
What is your refund policy?
Guests should refer to the booking conditions for full details but in the event of a cancellation, refunds of amounts paid will be made if the owner is able to re-let the property. For this reason clients are strongly recommended to arrange a comprehensive travel insurance policy.
Is Linen provided?
Yes, bed linen, house towels , swim towels and tea towels are provided for your stay.
Is the property close to a town ?
The nearest town is Lalinde -4 kms. with shopping, bars. restaurants etc. Bergerac with its airport connections to Europe and UK is only 25 kms.
Do you have a cot ?
There are two travel cots available for babies/very young children and a high chair.
Is the property suitable for disabled or elderly guests?
Whilst we do not advertise the house as suitable for the disabled due to some non standard doorways it is all on one level with only the front door step to negotiate for access and we have had several visitors with chairs and limited mobility. The family bathroom has a walk in shower with wall handles fitted. We invite those with special needs to discuss accessibility with us.
Are there any extra charges over and above the rental?
No. The rental charge includes local tourist tax and normal use of utilities.Should guests require cleaning services, additional pool heating these do carry extra charges which are payable locally.